Knowledge Base E-mail Key Fields
This document is intended to provide the available fields to reference information in the Knowledge Base and insert it into the email templates.
List of Key Fields
The key fields available for insertion in the Knowledge base-related E-mail template are listed below:
Key Fields | Description |
|---|---|
${APPROVEDNAME} | Approver of Knowledge. Informs the name of the approver of the knowledge. |
${AUTHOR} | Author of Knowledge. Informs the name of the author of the knowledge article. |
${CONTENT} | Content of Knowledge. Informs the content of the article. |
${EXPIRATIONDATE} | Expiration date. Informs the expiration date of the article. |
${INITIALDATE} | Date of Creation of Knowledge. Informs the article’s creation date. |
${PUBLICATIONDATE} | Publication date. Informs the article’s publication date. |
${SOURCEREFERENCE} | Source/Knowledge Reference. Informs the description of the source of the knowledge. |
${OBSERVATION} | Justification / Observation. Informs the description of the justification/ observation of knowledge. |
${ORIGINNAME} | Origin of Knowledge. It informs the identification of the origin of knowledge. |
${ORIGIN} | Origin of knowledge. It informs the origin of knowledge. |
${PRIVACY} | Privacy of Knowledge. Informs the identification of the privacy of knowledge. |
${SITUATION} | The Situation of Knowledge. It informs the identification of the knowledge situation. |
${TITLE} | Title of Knowledge. Informs the Title of the article. |
${VERSION} | The Version of Knowledge. Informs the version of the article. |
${IDKNOWLEDGEBASE} | Knowledge base identification. Informs the knowledge base identification. |