---
title: Use Builder Functionalities in Tickets
slug: builder-en/use-builder-functionalities-in-tickets
description: Learn how to effectively use Builder forms in Tickets. Discover the first method, involving creating/editing a form, creating a portfolio template, and linking it to a service request/incident. Explore the second method, which utilizes forms during the re
createdAt: 2021-10-04T18:11:28.000Z
---

## Procedure

There are two ways to use Builder forms in Tickets:

1. To insert a **form in a service request**:
   1. Create a new Builder form or edit an existing one;
   2. Click on the "**Create portfolio template**" button and select the type of page;
   3. Link the template to a request/Incident;
   4. The template will be inserted in the request/incident service request screen.
2. To **use a form during the resolution** (**steps**) **of a process flow **in the request/incident;
   1. Select a User Task;
   2. Link the form to an ITSM Flow step in the "**Interface**" tab of a User Task.