---
title: Automatic Action via E-mail
slug: helium-en/automatic-action-via-e-mail
description: Learn how to program the automatic opening of service requests via email with this detailed document. Discover how managers can easily add, change, and delete automatic actions using email. Follow the step-by-step procedure of registering the automatic ac
createdAt: 2021-10-11T15:39:12.000Z
---

This functionality is intended to program the automatic opening of a service request through E-mail.     

It allows the Manager to add, change and delete automatic actions via E-mail.

## Before getting started

- [x] The automatic creation via E-mail requires the previous registration of the automatic action of incident/request/procedure.

## Procedure

1. Access the functionality through the main menu `System > Settings > Automatic Action Setting Via E-mail`;
2. Fill in the available fields;
3. Click on "**Save**".