---
title: Canceling Problem
slug: helium-en/canceling-problem
description: Learn how to cancel a registered problem with this step-by-step procedure outlined in the document. Access the main menu, locate and open the problem, select the "Review and Closure" area, choose the "Closure" tab, and mark it as "Cancelled." Additionally
createdAt: 2021-10-19T00:22:54.000Z
---

This functionality allows canceling a registered problem.

## Before getting started

- [x] It is necessary to register previously a problem.

## Procedure

1. Access the main menu `Processes > Problem Management > Problem`;
2. Find the problem you want to cancel, click on it, and then on "**Open**”;
3. Click on the "**Review and Closure**" area and then on the "**Closure**" tab;
4. Select the "**Cancelled**" option;
5. Select the **Root Cause** and **Solution Category** that best represent the scenario of cancellation;
6. In the **Closure **field, describe the details about the problem's cancellation;
7. Click on "**Save and advance flow**" or "**Save and keep current task**".