---
title: Configuring Access Permission of Service Request Management
slug: helium-en/configuring-access-permission-of-service-request-management
description: Learn how to control access and permissions on the Service Request Management screen in this document. Find out how to register profiles and define access permissions. Discover how to set access permissions through the main menu, edit profiles, and specif
createdAt: 2021-10-18T18:57:58.000Z
---

The Access and Permission functionality allows to <font color="#2166ae">**define who will have access to the functionalities of the Service Request Management screen**</font>, and what type of access is allowed (**reading, saving**, and/or **deleting**).

## Before getting started

To define the access permissions to the ticket functionalities, it'is necessary:]

- [x] To previously register the profile.

## Procedure

1. Access the functionality through the main menu `Access and Permission > Incident/Request Management;`
2. Choose the profile access;
3. Click on "**Edit**";
4. To each functionality of the **Request/Incident Management**, select the actions (view, save and/or delete) that the Profile will be able to make;
5. Click on "**Save**".