---
title: Configuring External Access to the Knowledge Portal
slug: helium-en/configuring-external-access-to-the-knowledge-portal
description: Learn how to configure the KDB to allow users to access knowledge articles in the Knowledge Portal seamlessly, without requiring login credentials. This comprehensive document provides a step-by-step guide on updating the index server, enabling external a
createdAt: 2021-10-20T15:21:49.000Z
---

This feature allows configuring the KDB so that knowledge articles in the<font color="#2166ae"> **Knowledge Portal**</font> are visible by users that do not have a login and password.

## Before getting started

- [x] The environment needs to be with the online environment and with the **index functionality (SOLR) activated;**
- [x] It is necessary to know the URL address to access the Knowledge Portal.

## Procedure

****<font color="#2166ae">**Step 1\:**</font>****

1. Access the main menu `System > Settings > Knowledge Management (Indexing)`;
2. Click on "**Update the index server**";
3. Click on "**Confirm**".



****<font color="#2166ae">**Step 2\:**</font>****

1. Access the main menu `System > Settings > Knowledge Portal > Customize`;
2. To change <font color="#2166ae">**the logo and background of the header**</font>, it is necessary to respect the size that is presented on the screen;
3. In the "**Access**" field, enable the field "**Enable external access**" to the option <font color="#2166ae">***YES***</font>;
4. Click on "**Save**".



****<font color="#2166ae">**Step 3\:**</font>****

1. Access the main menu `Processes > Knowledge Management > Knowledge`;
2. To create <font color="#2166ae">**New Knowledge**</font>, click on the options button "**Operations**" and then on "**Add new knowledge**";
3. To edit an existed knowledge, search for the knowledge through the filters available and then click on "**Edit**";
4. Complete the fields available and pay attention to:
   - The **Privacy&#x20;**&#x66;ield, that should be <font color="#2166ae">***Public*** </font>and;&#x20;
   - The **Access**, that should be <font color="#2166ae">***External***</font>;
   - In the **Publish&#x20;**&#x66;ield, enable the key to the option <font color="#2166ae">***YES***</font>.

## What to do next

Access the **Knowledge Portal** and search for some knowledge without logging into <font color="#ff6900">**4biz**</font>.