---
title: Create Template of Incident, Request, and Procedure
slug: helium-en/create-template-of-incident-request-and-procedure
description: Learn how to use the new feature for including, changing, and deleting templates to effortlessly open new requests. This document provides step-by-step instructions, including pre-registration of contracts, linkage to services, groups, and units, and acce
createdAt: 2021-10-18T18:57:58.000Z
---

This feature provides a variety of actions, such as **including, changing, and deleting a template to facilitate the opening of a new request**.

## Before getting started

In order to register a ticket template, it is necessary to: 

- [x] Pre-register the contract and for it to be linked to the service, the group, and the unit; 
- [x] Have access to the Ticket Template functionality; 
- [x] Have the portfolio with the service and request and incident activities, being linked to the service contract; 
- [x] Have the time of attendance of the request and incident activities defined; 
- [x] The requester must be included in the group that is linked to the contract so that it's possible to register and configure **parameter 9**.

## Procedure

1. Access the functionality Incidents/Requests/Procedures Template through the main menu `Processes > Request and Incident Management > Ticket model;`
2. Complete all mandatory fields;
3. Click on "**Save**".