---
title: Escalation Automatic Action
slug: helium-en/escalation-automatic-action
description: Learn how to effectively manage scheduled actions triggered by escalations with this comprehensive document. Discover the steps to access the menu, create new actions, modify existing ones, and quickly save changes. Empower yourself as a Manager with this
createdAt: 2021-10-11T15:39:12.000Z
---

This functionality allows the Manager to add, change and delete scheduled actions triggered by escalations. 

This feature provides a variety of actions, such as including, changing, and deleting automatic actions of escalation.

## Procedure

1. To access click on the main menu `System > Automatic Actions > Escalation Actions`;
2. Click on "**New**";
3. Fill in the available fields;
4. Click on "**Save**".