---
title: Filters - All Tickets
slug: helium-en/filters-all-tickets
description: Learn how to efficiently view and filter tickets in the Racer4biz app using the "All" option. Filter tickets by various criteria like ticket number, date/time limit, and status. Apply filters based on executor group, assignment, solicitor, or unit. Easily
createdAt: 2021-10-07T18:21:59.000Z
---
After starting the **Racer ****4biz** app, we can access the "**Tickets**" screen, and, next to it, we have 3 options to visualize the tickets: **My Tickets** - where it is possible to perform actions on tickets opened by yourself; **All** - where the agent has access to tickets they have to solve; **Approval** - where profiles with approval permissions can do their work.
In this document, we will cover all the available tickets to the agent under the option "**All**", where they can see all the tickets waiting to be solved.
## Before getting started
- [x] Install the app **Racer4biz **for Android or IOS;
- [x] Have a valid user profile on the system;
## Procedure
Start the **Racer ****4biz** app and access the page "**All**" to see all the tickets, and then click the filters icon to see the available filters to these tickets. There are a few options:
| **Filter** | **Description** |
| --------------------------- | ----------------------------------------------------------------------------------------------------------------- |
| **Ticket Number** | By selecting this option, the ticket screen is ordered by the number of the tickets, descending by default |
| **Date/Time Limit** | By selecting this option, the ticket screen is ordered by the expiring date of the tickets, ascending by default. |
| **Date/Creation Time** | By selecting this option, the ticket screen is ordered by the creation date of the tickets, ascending by default |
| **Ascending or Descending** | Radio button that can be combined with the previous 3 options |
Then we have the options to filter by the status of the ticket, where we have:
******In progress****\:** By selecting tickets in progress, you will see a list with all tickets in this situation, composed by:
```Text
1. Type of demand, that can be: request, incident or procedure;
2. The description of the activity of the ticket;
3. The number of the ticket;
4. The situation of the ticket. Example: In progress;
5. If it is within schedule;
6. The description of the flow task, example: Receive/attend;
7. The description of the pripority of the ticket, example: Low.
```
******Closed****\:** By selecting closed tickets, you will see a list with all tickets in this situation, composed by:
```Text
1. Type of demand, that can be: request, incident or procedure;
2. The description of the activity of the ticket;
3. The number of the ticket;
4. The situation of the ticket, that is always closed;
5. If it is within schedule;
6. The description of the flow task, example: Receive/attend;
7. The description of the pripority of the ticket, example: Low.
```
******Canceled****\:** By selecting canceled tickets, you will see a list with all tickets in this situation, composed by:
```Text
1. Type of demand, that can be: request, incident or procedure;
2. The description of the activity of the ticket;
3. The number of the ticket;
4. The situation of the ticket, that is always canceled;
5. If it is within schedule;
6. The description of the flow task, example: Receive/attend;
7. The description of the pripority of the ticket, example: Low.
```
******Suspended****\:** By selecting suspended tickets, you will see a list with all tickets in this situation, composed by:
```Text
1. Type of demand, that can be: request, incident or procedure;
2. The description of the activity of the ticket;
3. The number of the ticket;
4. The situation of the ticket, that is always suspended;
5. If it is within schedule;
6. The description of the flow task, example: Receive/attend;
7. The description of the pripority of the ticket, example: Low.
```
******Solved****\:** By selecting solved tickets, you will see a list with all tickets in this situation, composed by:
```Text
1. Type of demand, that can be: request, incident or procedure;
2. The description of the activity of the ticket;
3. The number of the ticket;
4. The situation of the ticket, that is always solved;
5. If it is within schedule;
6. The description of the flow task, example: Receive/attend;
7. The description of the pripority of the ticket, example: Low.
```
After the option to filter tickets by status, we still have the following options:
| **Filter** | **Description** |
| ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Number** | When you inform a valid ticket number on this field, you will see a screen with only the informed ticket. If you inform a number that does not exist on the database, you will see a screen with the information: "**No records found**" and a "**Add Ticket**" button, which will open the ticket creation screen. |
| **Executor Group** | This option will show a list with the executor groups. By selecting one of the groups, the ticket screen will show a list with only the selected group tickets. |
| **Assignment** | By informing the name of the assigned agent, you can see a list with all the tickets assigned to that agent. |
| **Solicitor** | By informing the name of the solicitor, you can see a list with all the tickets from the informed solicitor. |
| **Unit** | This option will show a list of all the registered units. By selecting one of the units you can see a list with only the selected unit tickets. |
At the end of the page, we have two options to apply the filters or not:
| **Option** | **Description** |
| ----------------- | ---------------------------------------------------------------------------------------- |
| **Erase Filters** | Option to erase all the selected filters. All changes will go back to the system default |
| **Filter** | Filters the list according to the selected parameter |
:::hint{type="info"}
🖊 **Note****: **The selected filter options will remain after closing the app and opening again. To use new options, it is necessary to erase your preferences.
:::