---
title: Generating Reports - Problem Management
slug: helium-en/generating-reports-problem-management
description: Learn about the different problem management reports available, like the Problem/Incident Report and Problem Quantitative Report. Discover how to export them as PDF or Excel files and use filters to access incident-related information or analyze problem o
createdAt: 2021-10-19T00:22:54.000Z
---

These next are the available reports regarding Problem management:

- Problem/Incident Report;
- Problem Quantitative Report;
- Report about Quantitative of Request/Problem by Service.

In all cases, there are options for exportation:

- Click on "**Generate PDF**" to create the report of the  problem/incident in PDF;
- Click on "**Generate XLS**" to create the report of the problem/incident in Excel.

## Generate problem/Incident Report

This report is intended to present the incidents related to the problem.

1. Access the functionality through the main menu `Reports > Problem Management > Problem/Incident`;
2. Set the filters as needed.

## Generate a Quantitative Report of Problem

This report is intended to present the number of problems that happened in a certain period of time.

1. Access the functionality through the main menu `Reports > Problem Management > Problem Quantitative`;
2. Set the filters as needed.

## Generate the quantitative report of request/problem by service

This report is intended to present the number of requests and problems that were registered, by service.

1. Access the functionality through the main menu `Reports > Problem Management > Service Request/Problem`;
2. Set the filters as needed.