---
title: Generating Reports - Service Level Management
slug: helium-en/generating-reports-service-level-management
description: Learn how to generate comprehensive reports for SLA control and expired SLA control using a specific tool. Accessible through the main menu, set filters, choose PDF or Excel format, and gain valuable insights from the SLA control report to enhance your pr
createdAt: 2021-10-19T00:58:18.000Z
---

## Generating Report of SLA Control

The tool provides **Service Level Management** reports with historical data thus enabling, improvement actions in the process.

## Procedure

1. Access the functionality through the main menu `Reports > Service Level Management > SLA Control`;
2. Set the filters as needed;
3. Click on "**Generate PDF**" to create the report in PDF and/or on "**Generate XLS**" to create the report in Excel.

## Generating Report of Expired SLA Control

This report has the objective of presenting the number of service requests, by
 priority, that is with the SLA expired.

## Procedure

1. Access the functionality through the main menu `Reports > Service Level Management > Control Report of Overdue SLA`;
2. Set the filters as needed;
3. Click on "**Generate PDF**" to create the report in PDF and/or on "**Generate XLS**" to create the report in Excel.