---
title: Implementing the way of Sending E-mail to Reclassified Ticket
slug: helium-en/implementing-the-way-of-sending-e-mail-to-reclassified-ticket
description: Learn how to send e-mails to reclassified tickets with this comprehensive document. Discover how reclassified tickets can now have personalized e-mail templates for the requester. Find out the step-by-step process of reclassification in the portfolio, inc
createdAt: 2021-10-19T01:13:52.000Z
---

This document allows implementing the way of sending e-mails to the reclassified ticket, thus the reclassified tickets will have their own template of e-mail to be sent to the requester. 

Therefore, the reclassification can be done in the portfolio and not only in the flow.


In the portfolio is informed the reclassification e-mail template of an incident or request.

## Before getting started

- [x] It is necessary to have registered the reclassification e-mail template and have to be of type incident or request.

## Procedure

1. Access the functionality through the main menu `Processes > Portfolio and Catalog Management > Portfolio;`
2. Choose the portfolio and click on "**Advance**";
3. Choose the service and click on **"Advance"**;
4. Click on the "<font color="#2166ae">**Contracts**</font>*"&#x20;*&#x74;ab ;
5. Choose the contract and click on **"Advance";**
6. Choose the "<font color="#2166ae">**Requests**</font>" or the "<font color="#2166ae">**Incidents**</font>" tab;
7. Choose the activity and click on "**Edit**";
8. In the field "**Template of E-mail Reclassification"**, choose the template previously registered;
9. Click on "**Save**".

## What to do next

Access the ticket you want and make the reclassification.