---
title: Knowledge Portal
slug: helium-en/knowledge-portal
description: The Knowledge Portal is a powerful feature of the 4biz solution, offering users easy access to valuable information and the ability to contribute their own knowledge. With a user-friendly interface, folders, search options, and favorites, finding relevant
createdAt: 2021-10-20T15:36:23.000Z
---
The **Knowledge Portal** is one of the main screens of the **4biz** solution, which aims to provide relevant information that allows the operator (user or administrator) to have an understanding of the application of particular knowledge.
It also enables it to register new knowledge in order to make the portal dynamic and up-to-date.
## Main Screen
1. ******Folders\:** displays the folders that the logged-in user has access to view the knowledge of the same;
2. ******Services Portal\:** clicking on the option will display one of the main screens of the product, the **Service Portal** (**Smart Portal**);
3. ******System\:** clicking on the option allows entering the system;
4. ******Identification of the user logged in\:** when clicking the option, the functions to change the access password and exit the portal are displayed;
5. ******Field of search\:** allows the search for knowledge;
6. ******Favorites\:** the knowledge that has been marked as a favorite by the user the logged in;
7. ******Liked\:** the knowledge that was created by the logged-in user;
8. ******Indicated\:** the knowledge indicated to the user, referring to the most accessed system features;
:::BlockQuote
**For example,** the user logged in always accesses the "**Service Request**" functionality, when it enters the Knowledge Portal, the system will indicate the knowledge regarding the functionality.
:::
9\. **Add Knowledge\:** allows the user logged in to post new knowledge in the Knowledge Base.
***
## Secondary Screen[](https://synonyms.reverso.net/synonym//en/secondary%20screen)
1. Search field;
2. Shows the total of knowledge;
3. Shows filters to find the knowledge, refining the initial search by selecting one of the options;
4. Relation of knowledge found.
:::hint{type="info"}
🖊 **Note****: **The resulting list is mounted according to certain (configurable) comparison priorities. By default, any resulting list will be assembled by comparing the searched text with (in this order):
**a)** content of knowledge
**b)** title
**c)** attachments
**d)** keywords (Tags)
:::
After finding the desired knowledge, click on the title to view the content:
1. Knowledge Title
2. Icon for favoring the knowledge to be related in the main page of the Knowledge Portal
3. Icon to view which ITIL modules knowledge is linked to
4. Icon to leave a comment about the knowledge
5. Icon to print a knowledge
6. Path of folders and sub-folders to get to this knowledge (bread crumb)
7. List for access to versions of knowledge
8. List of files attached to knowledge
9. Content of knowledge
10. Icons to register a "like" or "unlike" about knowledge
11. Number of comments, views, name of who created the knowledge, date and time of your last modification
12. Quantitative knowledge assessment strategy (one note), which will range from 1 to 5, depending on the star marked
13. Place where userscan register your comments
14. Place where all the knowledge that has been related to the visualized knowledge will be listed
15. Icon to contribute to the knowledge management of the organization, that is, the way the user has to create (propose) a new knowledge
