---
title: Linking other Functionalities to the icket
slug: helium-en/linking-other-functionalities-to-the-icket
description: Learn how to link various functionalities to a ticket effortlessly with this detailed document. Enhance your ability to address requests or incidents by understanding the steps and procedures involved in linking problems, changes, projects, knowledge, and
createdAt: 2021-10-18T18:51:45.000Z
---

It's possible to link other functionalities to the ticket, such as: Problems, Changes, Projects, and others to include more information when attending the request.

## Before getting started

To link other functionalities, it is necessary:

- [x] To register previously the problem, change, release,
   configuration item, projects, knowledge;
- [x] In addition to the configuration of **parameters 9, 23, 24, 25, 26, 27, 28, 72** and **385**.

## Procedure

1. Access the functionality by the main menu `Processes > Ticket Management > Ticket;`
2. To check on the ticket’s (request/incident) complementary data, check the option of capture or view;
3. To link Sub-tickets, click on the toggle button (placed in the upper right side of the screen) and then on "**Create sub-ticket**" to create a new request, or click on "**Create sub-ticket by copy**" to register a new request with the same date of the original request;
4. To link Related Tickets, click on the area of same name, and then on "**Search Ticket**", press the request you want and then on "**Link Tickets**";
5. To link a configuration item of the requester, click on Requester CI and then on the icon “**Link configuration item**”;
6. To link a Related Configuration Item, click on "**Related CI**" and then on "**Search Configuration Item**". Search for the item you want and then click on "**Select**";
7. To link a Project, click on the area with same name and then in the field project;
8. To view the periodic activities, click on Agenda;
9. To verify the e-mails received about the request, click on the area Email Reading and then "**Verify e-mails**". Note that the e-mail reading will be only used if the parameters are correctly configured;
10. To view the physical position of the attendant, click on Monitoring;
11. To link a Knowledge, click on the corresponding tab, in the button "**Search Knowledge**", search and click on the knowledge you want to link;
12. To link a Problem, click on the corresponding tab and link the item with the pertinent existing Problem. If you want to register a new item, click on "**Problem Registration**";
13. To link a Change, click on the corresponding tab and link the item with the pertinent available Change. If you want to register a new item, click on "**Change Registration**";
14. To link a Release, click on the corresponding tab and link the item with the pertinent available Release. If you want to register a new item, click on "**Release Registration**".