---
title: Locating a Ticket
slug: helium-en/locating-a-ticket
description: Learn how to effectively use the search field on the ticket list screen with this document. Find out the key requirement for getting search results, along with step-by-step instructions on accessing the Ticket Management functionality. Discover how permis
createdAt: 2021-10-18T18:51:45.000Z
---

The ticket list screen, sometimes can bring an extensive relation of items. The search field allows a quick directing to the item you want, through its number or task name.

## Before getting started

- [x] It's necessary more than one ticket registered so the search field can return the results.

## Procedure

1. Access the functionality Ticket Management through the main menu `Processes > Request and Incident Management > Service Request and Incident;`
2. Click on the search field.

:::hint{type="success"}
✅ <u>**Rule:**</u> The search effectiveness depends on the following of some rules of permission by the filter, such as: execution, delegation, monitoring, visualization, user groups, contract link, units and logged in collaborator.
:::