---
title: Notification through Delegated E-mail Ticket
slug: helium-en/notification-through-delegated-e-mail-ticket
description: Learn how to define and choose notification email templates for technicians receiving delegated tickets with this step-by-step guide. Discover how to access the functionality, select portfolios, services, and contracts, edit requests, and enable parameter
createdAt: 2021-10-18T18:57:58.000Z
---

This feature allows to define and select a template for the notification e-mails to technicians receiving a delegated ticket.

## Before getting started

- [x] An email template must have been previously registered; 
- [x] The recommended keys to use in the body are the following:

```html
${IDSERVICEREQUEST}

${SERVICENAME}

${REQUESTERNAME}

${DESCRIPTION}
```

## Procedure

1. Access the functionality through the main menu `Processes > Portfolio and Catalog Management > Portfolio;`
2. Choose a portfolio and click on "**Advance**";
3. Choose a service and click on "**Advance**";
4. Click on Contracts;
5. Select the contract and click on "**Advance**";
6. Click on the tab Requests and click on "**Edit**";
7. Choose the activity;
8. In the field Email Template Delegation choose by the previously registered e-mail template;
9. Click on "**Save**";
10. In the parametrization screen, enable the parameters 438 (inform email template for delegation) and 439 (option "YES");
11. In the group registration screen, in the field "**Employees**", select the checkbox "**Email**" for the people that will receive the email of that group.

## What to do next

Access a ticket and delegate it.