---
title: Parametrization - Chat
slug: helium-en/parametrization-chat
description: Learn how to set up and access chat functionality with this comprehensive document. Discover the essential parameters and their purposes, including default contract and user IDs, activation settings, email notification templates, and more. Find out how to
createdAt: 2021-10-11T15:44:58.000Z
---

The notion of "**Chat**" is used to allude to the exchange of written messages of
 instantaneous form. In this case, it allows the user to have direct contact
 with the system attendant in order to solve doubts, make requests, and others. 

The
 parameters of this application allow activating the chat, setting the default
 agreement for call opening, adjusting the default group, and other actions. 

## Procedure

1. Access the functionality through the main menu `Parametrization > Chat`;
2. Set the value of the parameters (attributes);
3. Click on "**Save**";
4. The list below presents the parameter of the functionality "**Chat**" and the
    purpose of each one of them.

| **#**   | **Name**                                                        | **Possible Values** | **Purpose**                                                         | **Additional Guidance** |
| ------- | --------------------------------------------------------------- | ------------------- | ------------------------------------------------------------------- | ----------------------- |
| **118** | Default Contract ID for call opening.                           |                     | Default contract ID to open calls                                   | Not applicable          |
| **315** | The ID of the requests created by the chat                      |                     | Source ID of requests created by chat                               | Not applicable          |
| **316** | Activate Chat                                                   | Y or N              | Activate Chat                                                       | Not applicable          |
| **317** | Activity ID of requests created by chat                         |                     | Activity ID of requests created by chat                             | Not applicable          |
| **388** | Default user ID (External request)                              |                     | Default user ID (External request)                                  | Not applicable          |
| **389** | Default group ID (External request)                             |                     | Default group ID (External request)                                 | Not applicable          |
| **390** | Default unit ID                                                 |                     | Unit ID that will be assigned to the user registered in the profile | Not applicable          |
| **447** | E-mail template ID for notification of new messages in the chat |                     | Email template ID for notification of new messages in the chat      | Not applicable          |
| **299** | Ticket - Activate message exchange                              | Y or N              | Activate a chat icon next to the ticket number in the service queue | Not applicable          |
| **448** | Text editor used by the application                             |                     | Text editor used by the application                                 | Not applicable          |