---
title: Problem E-mail Key Fields
slug: helium-en/problem-e-mail-key-fields
description: Improve your Problem Management efficiency with this comprehensive document! Discover the essential fields to include in email templates, such as problem description, severity, error message, closure details, contact info, contract agreement, and more. En
createdAt: 2021-10-11T15:43:18.000Z
---

This document is intended to provide the available fields to reference information in Problem Management and insert it into the e-mail templates.

## List of Key Fields

The following key fields are listed below for insertion into the problem-related e-mail template record:

| **Key Fields**                 | **Description**                                                                                                                         |
| ------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------- |
| ${ASSOCIATEDERRORMESSAGE} | Associated Error Message. Reports the associated error message that was described in the evaluation and diagnosis of the problem.       |
| ${CAPTUREDATETIME}        | Date and Time of Starting the Problem Log. Informs the date and time when the problem was logged.                                       |
| ${CLOSURE}                | Closing the Problem. Reports the description of the Problem’s closure.                                                                  |
| ${CONTACTEMAIL}           | Contact E-mail. Informs the contact's e-mail address.                                                                                   |
| ${CONTACTNAME}            | Contact name. Provides the name of the requester for contact.                                                                           |
| ${CONTRACT}               | Contract agreement. Informs the name of the contract regarding the problem.                                                             |
| ${CORRECTACTIONS}         | Actions Taken Correctly. Informs the description of the actions performed correctly during the review of a problem.                     |
| ${CURRENTGROUP}           | Executor Group. Informs the name of the executing group of the Problem.                                                                 |
| ${CURRENTPHASEID}         | Current problem identification situation. It informs the ID of the phase in which the problem is.                                       |
| ${DEADLINE}               | Limit Time to Answer the Problem. Informs the deadline (date and time) to complete attending the problem.                               |
| ${DEADLINEHH}             | Hours to attend to the problem. Informs the deadline (in hours) to attend to the problem.                                               |
| ${DEADLINETOSOLVE}        | Deadline to Solve/Workaround the problem. Reports the deadline to solve/work around the Problem.                                        |
| ${DESCRIPTION}            | Problem description. Informs the description of the Problem.                                                                            |
| ${DIAGNOSTIC}             | Diagnosis of the Problem. Reports the description of the problem diagnosis.                                                             |
| ${ENDDATETIME}            | Date and Time of Problem Completion. Informs the date and time when the problem was terminated.                                         |
| ${FUTUREIMPROVEMENTS}     | Possible Future Improvements. Informs the description of possible future improvements regarding a problem registered during its review. |
| ${IMPACT}                 | Impact of the Problem. Informs the ID of the impact of the Problem.                                                                     |
| ${INCORRECTACTIONS}       | Actions Taken Incorrectly. Informs the description of the actions performed incorrectly during the review of a problem.                 |
| ${OWNERNAME}              | Responsible for the Problem Answer. Informs the name of the current person responsible for the Problem.                                 |
| ${PRIORITY}               | Priority. Informs the priority of the problem.                                                                                          |
| ${PROACTIVEREACTIVE}      | Problem Management. Informs problem management (proactive or reactive).                                                                 |
| ${PROBLEMID}              | Issuer Identification Number. Informs the identification number of the Problem.                                                         |
| ${PROBLEMRECURRENCE}      | Recurrence of the problem. Informs the description on how to prevent recurrence of the problem concerning the major Problem review.     |
| ${REQUESTERNAME}          | Name of Applicant. Informs the name of the requester of the Problem.                                                                    |
| ${SATISFACTIONSURVEYLINK} | Link to a satisfaction survey. Informs the link to evaluate the Problem.                                                                |
| ${SEVERITY}               | The severity of the problem. Informs the severity of the problem.                                                                       |
| ${STATUSDESCRIPTION}      | Status of the Problem. Informs the status of the Problem.                                                                               |
| ${THIRDRESPONSIBILITY}    | Liability of Third Parties. Informs the description of third-party liability during the review of the Problem.                          |
| ${TITLE}                  | Problem Title. Informs the title of the Problem that was registered.                                                                    |
| ${URGENCY}                | The Urgency of the Problem. Informs the identification of the Problem Urgency.                                                          |