---
title: Problem 
slug: helium-en/problem
description: Learn how the Problem Management process in the 4biz platform can help minimize the impact and recurrence of incidents and problems in IT services. Discover how this comprehensive solution identifies root causes and provides definitive solutions to elimin
createdAt: 2021-10-19T00:21:57.000Z
---

## Presentation

The <font color="#2166ae">**Problem Management**</font> process is responsible for the definitive solution
&#x20;and prevention of failures behind the incidents that affect the normal
&#x20;operation of IT services.

According to ITIL, the main goal of Problem Management is to minimize the
&#x20;impact adverse of incidents and problems caused by errors in the IT infrastructure
&#x20;of business and to prevent recurrence of these errors.&#x20;

This process is intended to find
&#x20;the root cause of the problems and initiate the action that will eliminate the error. <font color="#ff6900">**4biz** </font>platform also contains a portfolio of previous problems, along with their respective solutions, which is fundamental to minimize the impacts on your services since any of them should happen again in the future.