---
title: Problems Advanced Search
slug: helium-en/problems-advanced-search
description: Learn how to effectively search for and filter problems using our user-defined filters in this comprehensive document. Discover the step-by-step procedure, from accessing the main menu to defining filters and clicking on the search button. Additionally, f
createdAt: 2021-10-19T00:22:54.000Z
---

This functionality allows managers to search for problems according to the filters defined by the user.

## Procedure

1. Access the main menu `Processes > Problem Management > Problem`;
2. In the search field, click on the arrow pointing downwards icon and then on "**Advanced search**";
3. Define the filters needed for the search (Opening Period, Requester, Problem Category, others);
4. Click on "**Search**";
5. To create the problem report in PDF, click on "**Create PDF**";
6. To create the problem report in Excel, click on "**Create XLS**";
7. To view the information of the problem, after the search, click on "**View**", available in the items list;
8. If you want to view the problem occurrence, after clicking on "**View**", click on the icon "**Execution Registration**" (the last icon on the right side of the screen). In this screen, it is also possible to register new occurrences by clicking on "**Add Occurrences**" and completing the mandatory fields.