---
title: Reactivating Suspended Ticket
slug: helium-en/reactivating-suspended-ticket
description: Learn how to reactivate a suspended ticket in the Ticket Management functionality with this comprehensive document. Make sure you have the necessary permission, then simply access the Ticket Management functionality, select the ticket, and choose the "Rea
createdAt: 2021-10-18T18:51:45.000Z
---

This functionality allows the attendant to reactivate a suspended ticket.

## Before getting started

- [x] It's necessary to have permission to reactivate a suspended ticket.

## Procedure

1. Access the functionality Ticket Management through the main menu `Processes > Request and Incident Management > Service Request and Incident;`
2. Click on the ticket and select "**Reactivate**" in the options menu;
3. Confirm the reactivation of the ticket.