---
title: Refining Search in Knowledge Portal
slug: helium-en/refining-search-in-knowledge-portal
description: Learn effective strategies for searching articles in the Knowledge Portal with this comprehensive guide. Discover how to use connectors like AND (+) and NOT (-) to refine your search results. Explore the power of trying different word variations and utili
createdAt: 2021-10-20T15:21:49.000Z
---

This knowledge aims to guide and suggest the best ways to search for an article in the <font color="#2166ae">**Knowledge Portal**</font>.

1. Connectors between terms (Boolean logical operator):
   - **AND (+):** it is possible to search with more than one word, prioritizing one of them in the result. Add the positive sign "**+**" in front of the word that will be prioritized. For example, **Ticket + Delegate**;
   - **NOT (-):** it is possible to refine (reduce) the result, including words to be excluded from the list. For example, **Request - Incident**.
2. Try with different variations of a word, for example:
   - **Request**;
   - **Requesting**;
   - It is possible to search for a part of the word. For example, **Reque**.
3. Use synonyms:
   - **Generate**;
   - **Create**.
4. Use commas to search for exact phrases:
   - Put the phrase you want with commas, e.g.: "**How to delegate a ticket**"
5. Navigate through the folders and click on one with the subject you want.