---
title: Register Requisition Incident via a Template
slug: helium-en/register-requisition-incident-via-a-template
description: Learn how to register a requisition incident using a template in the Ticket Management functionality with this helpful document. Follow the necessary requirements and steps outlined, such as linking the contract, group, unit, and user, and setting attenda
createdAt: 2021-10-18T18:51:45.000Z
---

This functionality allows <font color="#2166ae">**registering a requisition incident via a template**</font>.

## Before getting started

- [x] It's necessary to previously register the group, unit, contract and portfolio with service and activities of request and incident.
- [x] Link contract to the service, group to the contract, unit to the contract, user to the unity and user to the group.
- [x] It's also necessary to have the requests and incidents linked to the service contract. Set the time of attendance of the activities of request and incident.
- [x] Register the templates to register a request using this functionality.

## Procedure

1. Access the functionality Ticket Management through the main menu `Processes > Ticket Management > Ticket;`
2. Click on the button “**Actions**”  located in the bottom right side of the screen, then click on the button “**Register via template**”. It will appear the screen of templates with a list of templates;
3. Select the template you want and you'll be directed to the Ticket Registration screen with the fields completed as the template you have choose. Complete the complementary information necessary;
4. Click on the button “**Actions**” and then on “**Save**” button.