---
title: Registering Ticket Occurrences
slug: helium-en/registering-ticket-occurrences
description: Learn how to use the enhanced ticket functionality with the new feature allowing recordings of all ticket occurrences in the comments section. See a comprehensive history of ticket comments and easily make changes or deletions. Discover how to configure p
createdAt: 2021-10-21T20:44:44.000Z
---

The functionality allows to record in comments all the steps of the ticket execution (its occurrences). 

In this new version of the ticket functionality, a <font color="#2166ae">**Text editor**</font> will be made available for the insertion of the relevant comments to the occurrences.

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!&#x20;**

Comments on occurrences may be changed, deleted or searched (for their content), in the area entitled "**Comments**".
:::

:::hint{type="info"}
🖊 <u>**Note**</u>**:&#x20;**&#x54;he history of all ticket comments can be viewed by clicking on the "**History**" tab in the upper right side of the screen. All actions taken from creation to closure are recorded in the history, serving as Audit.
:::

## Before getting started

To execute the ticket in addition to the permission to perform the operation and the previous registration, it is necessary to:

- [x] Enable the parameter 251, 252, 253 e 298.
- [x] To send comments via email, it is necessary to [Configuring Messaging within 4biz](docId\:xXcfyzN5re9lJ_CXhKNsP)&#x20;

## Procedure

1. Access the funcionality through the main menu` Processes > Ticket Management > Ticket;`
2. Find the ticket you want, click on it and then on the "**Open**" icon;
3. In the "**Comments**" area, complete the necessary fields (write the pertinent comment, register date and time spent in the execution of the ticket) and click on the "**Add**" icon. It is possible to allow this information to be viewed by the requester when selecting the "**Public**" field, in addition to being able to send the comment by email.