--- title: Registering Ticket Related slug: helium-en/registering-ticket-related description: Learn how to create sub-requests, preview them and manage incidents with this detailed document. Discover the prerequisites needed and step-by-step instructions to successfully filter and modify incidents marked as Major. Ensure you have the right credent createdAt: 2021-10-18T18:51:45.000Z --- This feature allows the current attendant to create a sub-request from the original one and to view it after creation. ## Before getting started It's necessary to have previously registered: - [x] A ticket, employee and unit - [x] Have the necessary permissions to register a ticket. ## Procedure 1. Access the main menu `Processes > Ticket Management > Ticket;` 2. To create a related ticket: 3. To view the related ticket: :::hint{type="warning"} ⚠**Attention:** Regardless of whether the parent ticket is reopened or remains closed, the related tickets cannot be reopened, since they do not have their own flow. ::: ## Filter in Major View Functionality; Changes the Incident display color when it is marked as Major ### Before getting started - [x] It is necessary to have a portfolio that has an incident type activity to be created. ## Procedure Access through the Main Menu `Processes > Incident and Request > Incident and Request` ## Procedure 1. Create an Incident by accessing the Create a **New Incident **or **Service Request screen ** 2. Select the Registration option 3. Enter the data:** Applicant, E-mail, Unit and Contact Origin** 4. After filling in the data, the system will load the Portfolio, Services and Activity as per the requestor's permission. 5. Then the contract, impact and urgency will be loaded and if the Activity type is Incident, then the system loads the Major field. 6. Provide the incident description and save the data.