---
title: Release Notes - 2022
slug: helium-en/release-notes-2022
description: Discover the latest updates and bug fixes in various versions of 4Biz Helium software with this comprehensive document. Gain insights into the corrections made in each release, alongside the compatible Builder version. Additionally, find invaluable guidel
createdAt: 2023-08-09T12:38:07.430Z
---
## Version Helium 2.2.8 (2022/11/10)
Welcome to 4Biz Helium Version 2.2.8. This version presents the following corrections:
| **Number** | **Type** | **Description** |
| -------------------- | ---------- | ------------------------------------------------------------------------------------------------------------------ |
| TASKER 14987 | Correction | Fix in order to allow getting objects on the execution of a flow that uses integration flows |
| ITSM 11164 | Correction | Bug fix when reopening a ticket that was not recalculating the time the ticket was closed |
| TASKER 14901 | Correction | Correction in the handling of sending e-mails, GraphMail |
| ITSM 10784 | Correction | Bug fix when typing the ticket number in the search bar, the ticket was only displayed if the screen was refreshed |
| ITSM 10783 and 11164 | Correction | Correction with SLA recalculation and SLA with service time limitation |
| TASKER 14898 | Correction | Adjustment on the maintenance screen to link a service time to a contract |
| TASKER 14966 | Correction | Fix in order to allow getting objects on the execution of a flow that uses integration flows |
| ITSM 10783 | Correction | Service time screen fix |
| ITSM 10855 | Correction | EVM module fix |
For this version, the compatible **Builder **is **1.3.7.7.**
**Aditional orientations**
- It is necessary to give permission (**r**, **w**, and **x**) of writing and read in the folder where the GraphMail files will be saved;
- Tule that forced priority to be Low was removed so that an SLA could be set to "**Agreeable**". Now, when closing a ticket, the deadline date is always recalculated, when the last task is not accounted for by the SLA.
***
## Version Helium 2.2.7 (2022/09/30)
Welcome to 4Biz Helium Version 2.2.7. This version presents the following corrections:
| **Number** | **Type** | **Description** |
| ------------ | ---------- | ------------------------------------------------------------------------------------------------------ |
| ITSM 11013 | Correction | Bug fix that corrupted a ticket by linking a change ticket to a ticket management |
| ITSM 11245 | Correction | Bug fix in the Experience Center registration |
| ITSM 11246 | Correction | Portfolio bug fix |
| ITSM 11247 | Correction | Bug fix for flow notification |
| ITSM 10786 | Correction | Bug fix where page forwarding error occurred when logging from visitor to user in the knowledge base |
| TASKER 14943 | Correction | NullPointer bugfix - when closing a ticket that has related and has already been reopened |
| TASKER 14944 | Correction | Bug fix where the system was not sending notifications to stakeholders that there was a comment record |
For this version, the compatible **Builder **is **1.3.7.7.**
**Procedure to receive e-mail notification for comment registration:**
1. Register stakeholders in the knowledge register;
2. Fill in the parameters to send an e-mail with this functionality:
- SMTP\_ENVIO\_RemetenteNotificacoesSolicitacao - 10
- ID\_MODELO\_EMAIL\_ENVIO\_COMENTARIO\_BASE\_CONHECIMENTO - 457
3. Register a comment;
4. Check if a comment registration notification e-mail has been sent.
***
## Version Helium 2.2.6 (2022/09/28)
Welcome to 4Biz Helium Version 2.2.6. This version presents the following corrections:
| **Number** | **Type** | **Description** |
| ---------- | ---------- | ---------------------------------------------------------------------------------- |
| ITSM 11013 | Correction | Bug fix that corrupted a ticket by linking a change ticket to a ticket management |
| ITSM 11245 | Correction | Bug fix in the Experience Center registration |
| ITSM 11246 | Correction | Portfolio bug fix |
| ITSM 11247 | Correction | Bug fix for flow notification |
For this version, the compatible **Builder **is **1.3.7.7.**
***
## Version Helium 2.2.5 (2022/09/20)
Welcome to 4Biz Helium Version 2.2.5. This version presents the following corrections:
| **Number** | **Type** | **Description** | **Attachment** |
| ------------ | ---------- | ----------------------------------------------------------------------------------------------------------- | -------------- |
| Tasker 14781 | Correction | Change the message of the ticket viewing screen | |
| Tasker 14779 | Correction | Check Null Pointer error when requesting access to the system via the Knowledge Portal | |
| Tasker 14687 | Correction | Check the possibility of removing the "**Register Opinion**" action from closed tickets in the Smart Portal | |
| Tasker 14782 | Correction | Adjust Problem keys that do not bring the Request's data | |
| Tasker 14665 | Correction | OAUTH2 integration via e-mail | |
| ITSM 10782 | Correction | Allow approval via e-mail for a user without access to the system | |
For this version, the compatible **Builder **is **1.3.7.7.**
***
## Version Helium 2.2.4 (2022/08/09)
Welcome to 4Biz Helium Version 2.2.4. This version presents the following corrections:
| **Number** | **Type** | **Description** |
| ---------- | ---------- | --------------------------------------------------------------------------------------------------------------------------- |
| 14735 | Correction | Adjust line breaks in the escalation notification keys |
| 14733 | Correction | Handle HTML injection in CitFrameWork screens |
| My 10332 | Correction | Check errors in system keys when using e-mail notification |
| 14664 | Correction | Handle e-mail sending keys in problem, change, and knowledge management |
| My 8566 | Correction | Fixed a bug in the reclassification of a ticket when it has already been captured |
| My 8326 | Correction | When changing a knowledge folder, a notification is sent to those involved, even if it is set not to notify |
| My 10575 | Correction | Error when logging in through Mobile on ITSM |
| My 10593 | Correction | Check failure in the behavior of the Experience Center that does not return to the Portfolios screen after opening a ticket |
| My 10428 | Correction | Error in the ${NOMEGRUPOATUAL} and ${GRUPOATUAL} keys when sending an e-mail |
| My 10191 | Correction | Display the Captcha |
| My 10324 | Correction | Error on the problem screen when showing the priority label |
| My 10257 | Correction | Create parameters to include ChatBot Widget in the login screen |
| My 10315 | Correction | Vulnerability bug fix |
| 14736 | Correction | Adjust the ${DESCRSITUACAO} key as it is bringing up one code line |
| 14775 | Correction | Notify the requester when delegating a ticket |
For this version, the compatible **Builder **is **1.3.7.7.**
***
## Version Helium 2.2.3 (2022/06/22)
Welcome to 4Biz Helium Version 2.2.3. This version presents the following corrections:
| **Number** | **Type** | **Description** |
| ---------- | ---------- | ------------------------------------------------------------ |
| ITSM 10191 | Correction | The system has a broken Captcha function on the login screen |
| ITSM 8690 | Correction | Correction in the delegate ticket function |
| ITSM 9815 | Correction | Correction on the About 4Biz functionality |
| ITSM 8182 | Correction | Correction on the search button on the tickets screen |
For this version, the compatible **Builder **is **1.3.7.7.**
***
## Version Helium 2.2.2 (2022/04/25)
Welcome to 4Biz Helium Version 2.2.2. This version presents the following corrections:
| **Number** | **Type** | **Description** |
| ------------ | ---------- | --------------------------------------------------------------------------------------------- |
| ITSM 9627 | Correction | TJRS client OCS does not update the CIs |
| ITSM 9610 | Correction | Handling e-mail escape characters |
| ITSM 8508 | Correction | Save the reason field in the ticket history |
| ITSM 8499 | Correction | The reason field is not being displayed in the history |
| ITSM 9581 | Correction | Mobile: 'creation form' when we are creating the ticket, it keeps loading and does not appear |
| ITSM 9694 | Correction | Mobile: When rendering the Builder form, it drops your session |
| ITSM 9694 | Correction | Create an option to inform the title in the ticket creation API |
| ITSM 9534 | Correction | When canceling a ticket via Smart Portal, the message "Ticket not canceled" appears |
| TASKER 14027 | Correction | Error in the Portfolio task locality |
For this version, the compatible **Builder **is **1.3.7.7.**
***
## Version Helium 2.2.1 (2022/03/25)
Welcome to 4Biz Helium Version 2.2.1. This version presents the following corrections:
| **Number** | **Type** | **Description** |
| ---------- | ---------- | ------------------------------------------------------------------------------------------ |
| ITSM 9336 | Correction | The problem closure e-mails are not being sent |
| ITSM 9338 | Correction | The physical Location field does not persist after ticket creation |
| ITSM 9339 | Correction | The system does not send the group set in direction of the next step |
| ITSM 9096 | Correction | The actions (remove) button within ANS is not working. Details are attached |
| ITSM 9370 | Correction | The search for expressions in the stream does not appear in the search |
| ITSM 9368 | Correction | When a workaround solution is saved, the system is sending an e-mail to the requester |
| ITSM 9369 | Correction | The system changes the closure description after a closed ticket is placed in Open Problem |
For this version, the compatible **Builder **is **1.3.7.7.**
***
## Version Helium 2.2.0 (2022/03/11)
Welcome to 4Biz Helium Version 2.2.0. This version presents the following corrections:
| **Number** | **Type** | **Description ** |
| ---------- | ---------- | -------------------------------- |
| 13381 | Correction | Route difference report by agent |
For this version, the compatible **Builder **is **1.3.7.7.**
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***
## Version Helium 2.1.19 (2022/02/18)
Welcome to 4Biz Helium Version 2.1.19. This version presents the following corrections:
| **Number** | **Type** | **Description ** |
| ---------- | ---------- | ----------------------------------------------------------------------- |
| 8610 | Correction | \[Mgmt. Ticket] – Failure when trying to answer the satisfaction survey |
For this version, the compatible **Builder **is **1.3.7.7.**
***
## Version Helium 2.1.18 (2022/02/11)
Welcome to 4Biz Helium Version 2.1.18. This version presents the following corrections:
| **Number** | **Type** | **Description ** |
| ---------- | ---------- | --------------------------------------------------------------------------------------------------------------------- |
| 13294 | Correction | \[OCS Inventory] - Error when filling in the IP number of the machine read by the OCS Inventory |
| 13247 | Correction | \[Remote Access] – The Remote Access does not display after inventory |
| 13306 | Correction | \[Inventory] – Error after reading the inventory, the thread stops working and does not make a new inventory |
| 8610 | Correction | \[Ticket Mgmt.] – Failure when trying to answer the satisfaction survey |
| 10418 | Correction | \[Definitive Media] - Error while deleting the definitive media |
| 8498 | Correction | \[Knowledge Mgmt.] – Failure when adding a video to the knowledge base |
| 8594 | Correction | \[Ticket Mgmt.] - When the e-mail is sent, the Outlook Desktop buttons appear strangely in Outlook Web and in Spanish |
| 8566 | Correction | \[Ticket Mgmt.] – Error when informing the group of a reclassified ticket with an execution group |
For this version, the compatible **Builder **is **1.3.7.7.**
For more information about Builder 1.3.7.7, see the Builder Release Notes\:
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***