---
title: Reopening Ticket
slug: helium-en/reopening-ticket
description: Learn how to easily reopen a closed ticket using the Ticket Management feature with this helpful document. Discover the step-by-step instructions, including accessing Ticket Management, utilizing Advanced Search, selecting the desired ticket, and confirmi
createdAt: 2021-10-18T18:51:45.000Z
---

This functionality allows the end user or the attendant to reopen an already closed ticket.

## Before getting started

- [x] It's necessary to previously register tickets.

## Procedure

1. Access the functionality Ticket Management through the main menu `Processes > Request and Incident Management > Service Request and Incident;`
2. Click the menu button located in the upper left corner of the screen and then on the option "**Advanced Search**";
3. Click on the ticket you want and then on "**Action**" and "**Reopen Ticket/Task**";
4. Confirm the reopening of the ticket.