---
title: Report about Cost of Unavailability of a Service
slug: helium-en/report-about-cost-of-unavailability-of-a-service
description: Learn how to accurately determine the cost per hour of unavailability for a service with this step-by-step guide. Discover how to set incident attributes, import reports, and link incidents to service contracts. Ensure efficient monitoring and analysis by
createdAt: 2021-10-11T14:41:03.000Z
---
This document is intended to verify the report that demonstrates the cost per hour of unavailability of a service, where:
- ******Time Available****\:** time (within the working day) that incidents of the service became available in the period;
- ******Time of Unavailability****\:** time in hours (within the working day) that service incidents became unavailable;
- ******Number of breakdowns****\:** number of service incidents;
- ******MTBSI** = Time available / Nº of breakdowns;
- ******MTBF** = (Time available - Time of unavailability) / Nº of Breakdowns;
- ******MTRS** = Time of Unavailability / Nº of breakdowns.
## Before getting started
- [x] In the service portfolio, a service must have the "**Incident**" attribute with the "**Cause of Unavailability**" field set as "**YES**";
- [x] In the "**Contract**" attribute of a chosen service, the incident must be linked, as well as define the Cost of Unavailability, Availability Agreement and also link the Calendar;
- [x] The report available in the attachment should be imported into the "**Smart Report Creator**".
## Procedure
*Step 1*
1. Access `Reports > Smart Reports > Smart Report Creator`;
2. Click on "**Import**";
3. Select the file available (attachment) and click on "**Open**";
4. In the reports list page, click on "Edit" of the report imported;
5. Select the "***None**" option *in the "**Module(s) where it will be displayed**" field and define the group(s);
6. Click on "**Save**".
*Step 2*
1. Access the main menu `Processes > Portfolio and Catalog Management > Portfolio`;
2. Choose the portfolio you want and click on "**Advance**";
3. Choose the service you want and click on "**Advance**";
4. Click on the "**Incidents**" attribute, then on "**New Incident**" (the "**Type of Demand**" field must be Incident, as well as the "**Cause of Unavailability**" field must be "**YES**");
5. Click on "**Save**";
6. Click on "**Link Incident**" and link the incident previously created.
*Step 3*
1. Click on the "**Contracts**" attribute of the service;
2. Select a contract and click on "**Advance**";
3. Click on the "**Incidents**" attribute of the contract and then on the "**Link
Incident**";
4. Complete the available fields by adding the incident previously created;
5. Click on "**Save**";
6. Click on the "**Cost of Unavailability**" attribute, define the value, and
click on "**Save**";
7. Click on the "**Availability Agreement**" attribute, then on "**Link
Availability Agreement**" and define the SLA;
8. Click on the "**Calendar**" attribute, thenon "**Link Calendar**" and define a
calendar.
## What to do next
Access the management panel in Smart Portal, add the previously imported report,
define the dates and check the report.
The report can also be viewed in Smart Reports.