--- title: Service Level slug: helium-en/service-level description: Learn about the significance of service level in IT services and the crucial role of Service Level Management in ensuring top-notch quality. Discover how this process involves agreements, contracts, performance measurements, and cost justification to deli createdAt: 2021-10-19T00:57:00.000Z --- ## Presentation The Service Level is a very important property of IT services, it defines through a contract what is the service quality standard that the company must deliver. This standard can have many different levels according to the client, but it is important that the level is pre-determined so you can have measurements against this standard and verify if the service is being delivered properly, within schedule, and with justifiable costs. ******Service Level Management** is a process responsible to maintain, improve, and deliver the quality expected by the business, through agreements, contracts, measuring the performance, justifying the costs related to the business. The process also assures that the current and planned IT services will be delivered with tangible results. This can be done through a constant cycle of negotiation, agreement, monitoring, reporting, and revision of goals and results by means of action to correct and improve the service level delivered.