---
title: SLA Evaluation
slug: helium-en/sla-evaluation
description: Learn about Service Level Agreements (SLAs) and their importance in the IT industry with this comprehensive document. Discover how an SLA defines service level targets and responsibilities for IT service providers and customers. Follow step-by-step instru
createdAt: 2021-10-19T00:58:18.000Z
---
According to ITIL, a **Service Level Agreement** **- ****(SLA)**, is an agreement between an IT service provider and a customer.
A SLA describes the IT service, documents service level targets, and specifies the responsibilities of the IT service provider and the customer.
This functionality has the objective of creating information about the service level agreement, which will help in the creation of the quality plan.
## Before getting started
- [x] The information created in this functionality depends on previously registration
of the SLA.
## Procedure
1. Access the functionality SLA Evaluation through the main menu `Processes >
Service Level Management > Evaluation > SLA Evaluation`;
2. Set the date periods;
3. Click on "**Create Information**".
