---
title: Surveys and Feedback
slug: helium-en/surveys-and-feedback
description: Learn how our platform offers a range of tools to evaluate user satisfaction with our service. With a versatile search function, surveys can be effortlessly implemented in any scenario. Discover how our platform conveniently sends email and Smart Portal n
createdAt: 2021-10-11T14:44:48.000Z
---

The platform has mechanisms to measure the satisfaction of users who use a service. The Search functionality enables the application of surveys to users in different contexts. 

Moreover, it is possible to promote searches by sending notifications via e-mail or in the Service Portal (**Smart Portal**). This will facilitate gathering customer feedback for customer satisfaction.