---
title: Suspending and Reactivating Multiple Tickets 
slug: helium-en/suspending-and-reactivating-multiple-tickets
description: Learn how to efficiently suspend or reactivate multiple tickets simultaneously with step-by-step instructions in this comprehensive document. Ensure you have the necessary tickets, permissions, and essential information on hand to streamline the process e
createdAt: 2021-10-18T18:51:45.000Z
---

This functionality allows the suspension or reactivation of multiple tickets at the same time.

## Before getting started

To suspend/reactivate multiple tickets, it's necessary to: 

- [x] Have some tickets previously registered;
- [x] Have permission to suspend or reactivate multiple tickets;
- [x] Previously register the contract, employee, group and ticket justification.

## Procedure

1. Access the functionality Ticket Management through the main menu `Processes > Request and Incident Management > Service Request and Incident;`
2. Click on the icon “**Options**” located in the top right corner of the screen and in "**Suspension/Reactivation**":