---
title: Suspending Ticket
slug: helium-en/suspending-ticket
description: Learn how to suspend a ticket and streamline the attendance process for increased efficiency. This document provides step-by-step instructions on how to gain permission, register a justification, and suspend a ticket using the Ticket Management functional
createdAt: 2021-10-18T18:51:45.000Z
---

After a ticket is created, it's possible to manage its steps, including suspending the attendance, making the process more efficient.

## Before getting started

For the ticket suspension to be enabled:

- [x] The attendant should have permission to execute this action, 
- [x] Have previously registered the justification of the suspension.

## Procedure

1. Access the functionality Ticket Management through the main menu `Processes > Request and Incident Management > Service Request and Incident;`
2. Select or search for the ticket;
3. Click on the ticket, select the button “**More Options**” and choose the option "**Suspend**".

## What to do next

Verify in Service Desk ticket list page that the ticket has the status "**Suspended**".