---
title: Validating and Closing the Ticket
slug: helium-en/validating-and-closing-the-ticket
description: Learn how to validate and close tickets with ease using our step-by-step instructions. Register and gain permission to validate tickets, access the Ticket Management feature, confirm attendance, and choose the next steps in the process. Streamline your ti
createdAt: 2021-10-18T18:51:45.000Z
---

After a ticket is attended, its execution should be validated and the ticket closed.

## Before getting started

- [x] It's necessary to previously register the ticket and have permission to validate it.

## Procedure

1. Access the functionality Ticket Management through the main menu `Processes > Ticket Management > Ticket;`
2. Click on the ticket you want and then in the icon “**Open**”;
3. Certify the ticket attendance was done according to what was requested;
4. Click on the "**Option**" button and define the next step: