---
title: Verifying Service Availability
slug: helium-en/verifying-service-availability
description: Learn how to verify the availability group in a configuration item with this informative document. Get step-by-step guidance on accessing the functionality, adding services for verification, and reviewing availability information. Find a helpful table wit
createdAt: 2021-10-18T20:16:30.000Z
---

This functionality is intended to <font color="#2166ae">**verify the CI availability group**</font>.

## Before getting started

- [x] Previous registration of the availability group.
- [x] It is also necessary to link the calendar, the service level agreement of type "**Availability**" and the cost per hour of unavailability to the: configuration item, configuration item group, and service contract.

## Procedure

1. Access the functionality through the main menu `Processes > Availability Management > Availability;`
2. Click on the tab "**Service**";
3. Click on the “**+**” symbol, located on the Filters area, to search for the service you want;
4. It can be added several items, the amount you want, to the verification;
5. Once you add the service, you can update the charts presented after this field by clicking on "**Update Charts**".
6. Verify the information in <font color="#2166ae">**Availability by period**</font>. You can set the period you want and click on "**Update**" to view it.
7. Verify the information in <font color="#0c84d4">**Total Availability**</font>. You can set the period you want and click on "**Update**" to view it. You can also download it by clicking on "**Save table**". You can click on the slices of the chart to see the details about the CI's time distribution: Available, Unavailable and Scheduled change. In the chart, in the end, there is the following information:

| **Information**                      | **Description**                                       |
| ------------------------------------ | ----------------------------------------------------- |
| **Name**                             | The name of the service                               |
| **Availability**                     | The total number of the service availability          |
| **Availability Agreement**           | It presents the total of the available agreement      |
| **Availability Difference**          | It presents the total difference for the availability |
| **Unavailability Time**              | The time of unavailability                            |
| **Unavailability cost by hour**      | It presents the cost of unavailability                |
| **The total cost of unavailability** | The total for the cost of unavailability              |

8\. Verify the information in <font color="#2166ae">**Unavailability Occurrences**</font>. You can set the period you want and click on "**Update**" to view it. It is also possible to download it by clicking on "**Save table**".