---
title: Configuring Messaging within 4biz
slug: hyper-en/configuring-messaging-within-4biz
description: Learn how ****4biz simplifies communication between requesters and technicians through email. Discover the vital steps to configure your email account and gain access to a convenient channel for exchanging information. We outline the procedure for configu
createdAt: 2021-10-07T15:55:08.000Z
---

****<font color="#ff6900">**4biz** </font>provides a communication channel between the requester (Smart Portal) and the technician (service/ticket request area) through message (e-mail).&#x20;

This communication aims to facilitate the resolution of a ticket. This knowledge gathers information pertinent to the configuration of the messaging service.

## Before getting started

- [x] It is necessary to configure the e-mail account (**SMTP**) beforehand (check the related items).

## Procedure

1. In order for the messaging service to be available within <font color="#ff6900">**4biz**</font>, it is necessary to **configure the parameter 417 with the ID number of the e-mail template** that has some variables to be sent to the messaging;
2. Below are the keys for sending e-mail:
   - $&#x7B;IDSERVICEREQUEST} - Number of the ticket (public key);
   - $&#x7B;COMMENTTEXT} - Description of the comment made on the messaging;
   - $&#x7B;DATETIMECREATED} - Date the comment was registered;
   - $&#x7B;USERNAME} - Name of the user that made the comment;
   - $&#x7B;REQUESTERNAME} - Name of the requester;
   - $&#x7B;REQUESTRESPONSIBLENAME} - Name of the technician responsible for the ticket attendance.