---
title: Creating Ticket via Twitter
slug: hyper-en/creating-ticket-via-twitter
description: Learn how to register tickets directly through Twitter using 4biz with this comprehensive document. Configure the integration functionality, machine learning, service, and workflows in your 4biz instance before starting the process. Follow 4biz on Twitter
createdAt: 2021-10-11T14:44:26.000Z
---

<font color="#ff6900">**4biz**</font>, in order to expand the service modalities, allows users to register their tickets directly through the social network interface <font color="#63a2e4">**Twitter**</font>.

## Before getting started

It is necessary:

- [x] To have the integration functionality with <font color="#63a2e4">**Twitter**</font> configured in the <font color="#ff6900">**4biz**</font> instance;
- [x] Besides having the machine learning functionality (**Python environment**);
- [x] Moreover, it is necessary to define the service that will attend to this type of service, as well as contracts and permissions in workflows.

## Procedure

1. Follow <font color="#ff6900">**4biz** </font>on <font color="#63a2e4">**Twitter**</font>;
2. Click on "**Messages**" on <font color="#63a2e4">**Twitter**</font>;
3. Create the ticket with the request you want;
4. After the ticket is created, the system will answer with standard feedback including the request number;
5. When closing the ticket attendance, the Solution-Response will be sent to the user's <font color="#63a2e4">**Twitter**</font> as a direct message.

:::hint{type="warning"}
📌 <u>**IMPORTANT**</u>**!**

The opening and attendance of tickets via <font color="#63a2e4">**Twitter**</font> are only possible if the system follows a Builder workflow&#x20;
specifically created in order to meet this type of request. Besides, to execute this flow, a **business process** scheduled by **Cron expression** is necessary.&#x20;
:::