---
title: My Desk
slug: mydesk-en
description: Sorry, but I can't generate a short SEO description for a document that has no summary available.
createdAt: 2023-08-01T18:05:09.629Z
---

<font color="#2166ae">**My Desk**</font> is a software developed by <font color="#ff6900">Run2biz Corporation®</font>. It is a tool for **support ticket management**, ideal for enhancing your support and <font color="#2166ae">**Service/Help Desk**</font> operations. With it, you can **manage&#x20;**&#x74;ickets and support cases comprehensively, **organize your team's work**, and rely o&#x6E;**&#x20;reliable metrics**.

Boost your service management and deliver the best customer and team experience. Our platform is <font color="#2166ae">**fully automated** </font>and offers features such as:

### Ticket and Support Case Management

The software allows for straightforward and efficient <font color="#2166ae">**support management**</font>, keeping your company organized and your customers satisfied.

### Increased Productivity and Efficiency

The <font color="#2166ae">**intuitive interface**</font> provides a complete overview of tickets and relevant information, including opening dates, response times, and more.

### Centralization and Prioritization

<font color="#2166ae">**Prioritizing support**</font> cases helps optimize your time, giving priority to those with higher urgency or complexity.

### Smart Work

A <font color="#2166ae">**Service Desk software**</font> is a tool that organizes and structures support requests. It enables the organization of requests from areas such as IT, HR, and Finance, among many others. Also known as a "**Ticket System**", these various <font color="#2166ae">**requests** </font>(also known as cases or tickets) allow for efficient management and productivity improvement, providing precise information about **services**, **agents**, **deadlines**, and **impacts**.

### Evolution

With<font color="#2166ae"> **My Desk**</font>, you can evolve when it makes the most sense and transfer your entire history to the **Enterprise version of&#x20;**<font color="#2166ae">**4Biz Service Management**</font>, supported by 16 ITIL processes and easily integrated with CRMs, ERPs, WhatsApp, Facebook Messenger, Telegram, the company's Legacy Systems, and much more!