---
title: Activities
slug: mydesken/activities
createdAt: 2024-12-09T18:25:04.601Z
---
**Administrator**
An activity is the most specific item within a portfolio—it represents a type of request that a user can open in the Experience Center. Each activity belongs to a service and can have its own form, workflow type, and links to groups and SLAs.
# **1 - Accessing Activities**
To access the activities, follow the steps below:
::::WorkflowBlock
:::WorkflowBlockItem
**Access My Desk**
Select the My Desk application from the applications menu.
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:::WorkflowBlockItem
**Click on Settings**
In the application's top menu.
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:::WorkflowBlockItem
**Click on Portfolios**
In the left sidebar menu.
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:::WorkflowBlockItem
**Click on a portfolio from the list**
The services related to the portfolio will be displayed below.
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:::WorkflowBlockItem
**Click the expand arrow for a service**
Click the down arrow next to the desired service. The list of activities registered for that service will be displayed below.
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# **2 - Activity List**
***
Clicking the arrow to expand the view of a service will display the list of activities for that service. The activity list shows all registered activities.
By clicking on the **gear icon**⚙️, a screen similar to the activity creation screen will be displayed, allowing you to edit any information or delete that activity. You can edit any of the following items:
::::LinkArray{contentSource="CUSTOM" itemsPerRow="2"}
:::LinkArrayItem
**Icon**
Icon representing the activity.
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:::LinkArrayItem
**Name**
Name of the activity.
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:::LinkArrayItem
**Type of service**
Request or Incident.
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:::LinkArrayItem
**Gear button**
Access the edit and delete options.
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::::
***
## 2.1 - Search Activities
Use the search bar in the upper left corner of the screen to search for services and activities simultaneously. The list can also be filtered by employment status.
`Linked` `Unlinked`
***
## 2.2 - Filter Activities
On the right side of the **New Service** button, you can filter activities by **Linked** and **Unlinked**.
:::hint{type="success"}
**💡 Tip:**
The filter is available next to the **+ New activity** button, on the right side of the screen.
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# 3 - Create an activity
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To create an activity, follow the steps below:
::::::WorkflowBlock
:::WorkflowBlockItem
**Click on + New activity**
A new window will open on the right side of the screen.
::Image[]{src="https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/edTZhYtK4J8_j6Eic8u-D_image.png" size="30" isUploading="false" width="573" height="875" darkWidth="573" darkHeight="875" position="flex-start" showCaption="false"}
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:::::WorkflowBlockItem
**Fill in the information**
See the available fields below.
::::LinkArray{contentSource="CUSTOM" itemsPerRow="1"}
:::LinkArrayItem
**Icon**
Choose an icon from the database. You can browse by category or use the search field by typing the icon's name in English.
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:::LinkArrayItem
**Name**
Give the activity a short and descriptive name.
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:::LinkArrayItem
**Description**
Describe the function and objective of the activity.
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:::LinkArrayItem
**Type of service**
Select the activity type from the dropdown menu:
` Request ` ` Incident `
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:::LinkArrayItem
**Activity form**
Allows you to create a form for the activity now or later. See the [Form](docId\:ZR2xoTvGkcvtLI9gXfPKS) page for more details.
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:::WorkflowBlockItem
**Click Save**
The new activity will be created and will appear in the list. Click **Cancel **to return without saving.
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# 4 - Edit an Activity
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To edit an activity, follow the steps below:
::::WorkflowBlock
:::WorkflowBlockItem
**Click on the desired activity**
An editing window will open on the right side of the screen.
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:::WorkflowBlockItem
**Edit the desired information**
Icon, name, description, or type of service.
To see how to modify forms or links, go to the corresponding pages: [Form](docId\:ZR2xoTvGkcvtLI9gXfPKS)
and [Activity Link](docId:1GDc3uBPZ8dX46Kzouc-b)
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:::WorkflowBlockItem
**Click Save**
The changes will be applied immediately. Click Cancel to return without saving.
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# 5 - Delete an Activity
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To delete an activity, follow the steps below:
::::WorkflowBlock
:::WorkflowBlockItem
Click on the desired activity
An editing window will open on the right side of the screen.
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:::WorkflowBlockItem
**Click on the trash can icon **:FontAwesome[****]{icon="fa-solid fa-trash"}
Located in the upper right corner of the window. A message will appear asking if you are sure about the deletion — this action cannot be undone.
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:::WorkflowBlockItem
**Click Delete**
A confirmation message will appear at the top of the screen informing you that the activity has been successfully deleted.
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::::
:::hint{type="warning"}
**⚠️ Atention:**
A exclusão de uma atividade é permanente e não pode ser desfeita. O formulário e os vínculos associados a ela também serão removidos.
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