---
title: Configuration Flows
slug: mydesken/configuration-flows
createdAt: 2025-03-20T12:58:48.567Z
---

<font color="#2166AE">**Administrator**</font>

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Without this assignment, the user will see no content when accessing the system.',&#xA;     tags:['Executor group','Approver group','Attendance profile']},&#xA;    {num:'3',where:'Link Management',sub:'Check links',&#xA;     body:'To leave no room for doubt, access Link Management and confirm which group is linked to which portfolio, service, and activity. This step ensures that the user sees exactly what they should see — no more, no less — when entering the Experience Center.',&#xA;     tags:['Linked portfolio','Linked service','Linked activity']}&#xA;  ];&#xA;&#xA;  var t=[&#xA;    {num:'1',where:'Journey',sub:'Create work journeys',&#xA;     body:'The first step is to create a work journey with the schedules of each team. The journey defines when the team is available to handle requests, and will be linked to the calendar in the next step. Set the start and end times for each day of the week.',&#xA;     tags:['Start time','End time','Days of the week']},&#xA;    {num:'2',where:'Calendar',sub:'Configure attendance calendars',&#xA;     body:'Configure your calendars with the working days of each team and add exceptions if necessary — such as national holidays, recesses, or other non-working days. The calendar is linked to the previously created journey and will be used to correctly calculate SLA deadlines.',&#xA;     tags:['Working days','Holidays','Exceptions','Linked journey']},&#xA;    {num:'3',where:'Groups',sub:'Organize teams into groups',&#xA;     body:'Organize the groups and divide the teams according to the attendance profile each should have. A group can be an executor — responsible for handling the request — or an approver — responsible for validating its completion. Add the members of each team to the corresponding group.',&#xA;     tags:['Executor group','Approver group','Team members']},&#xA;    {num:'4',where:'Attendance Time — SLA',sub:'Define capture and resolution deadlines',&#xA;     body:'Define the capture and resolution period for activities. The SLA determines the maximum time the team has to capture a ticket after it is opened and to resolve the request. These deadlines are calculated based on the previously configured calendar, respecting the defined attendance hours and days.',&#xA;     tags:['Capture deadline','Resolution deadline','Impact and urgency','Linked calendar']},&#xA;    {num:'5',where:'Portfolio',sub:'Create or edit portfolios, services, and activities',&#xA;     body:'Only now should you edit or create new portfolios, services, or activities. 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There are two main flows to follow: the <strong style=&#x22;color:var(--text-primary);font-weight:500;&#x22;>User</strong> flow, which covers everything from creation to assignment so that the user has the correct access and can use the system according to their work permissions; and the <strong style=&#x22;color:var(--text-primary);font-weight:500;&#x22;>Tickets</strong> flow, so that a ticket can be created from the Experience Center with all items correctly configured.';&#xA;  root.appendChild(intro);&#xA;&#xA;  var ov=el('div',S.ovWrap+'opacity:0;transform:translateY(8px);');&#xA;  var oc1=el('div',S.ovCard1);&#xA;  oc1.innerHTML='<p style=&#x22;font-size:14px;font-weight:500;color:#0C447C;margin:0 0 4px;&#x22;>Flow 1 — User</p><p style=&#x22;font-size:13px;color:var(--text-secondary);margin:0;line-height:1.55;&#x22;>Registration, role assignment, and group linking so that the user can access the correct portfolios and activities in the Experience Center.</p>';&#xA;  var oc2=el('div',S.ovCard2);&#xA; 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