---
title: FAQ
slug: mydesken/faq
icon: ❔
createdAt: 2024-12-18T14:12:01.424Z
---

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### 1 -🧭 What is My Desk? 

**Answer**: My Desk is a customer support platform that helps your company manage and organize all service tickets in one place.
It keeps everything under control—deadlines, responsible teams, feedback, and more.
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###  2 - 🧵 What are subtickets? 

**Answer:** Subtickets are smaller service requests linked to the main ticket.
They’re used to break down specific issues and are easy to track inside the parent ticket or the main list. Learn more at [SubTicket](docId\:dNay0AI9KJXJURojqvRRE).
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### 3 - ✍️ How does the satisfaction form work?

**Answer: **After your issue is resolved, you’ll get an email with a link to share your feedback. Your opinion helps us improve the service continuously. 
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### 4 - 🎨 Can I customize it with my brand?

**Answer**: Absolutely! You can upload your company logo and choose the platform colors to match your brand’s look and feel. Learn more at [Personalization](docId\:SsKbpL7Z1mabU42Ts9fR_) 
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### 5 - 📊 What do managers see that’s different?

**Answer: **Managers have access to a dashboard with customer satisfaction data, metrics, and insights to help guide decisions and improve team performance.
Check all documentation [Administrator](docId\:Vr1xKIFArmRDmc8brKebe).
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### 6 - 🔒 Is my data secure?

**Answer:** Yes. The platform follows data protection laws like Brazil’s LGPD and uses encryption and access controls to keep your information safe.
Learn everything in [LGPD](docId\:bLb0Y_osGXgDZBHLX1H4r) 
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### 7 - 🧪 Is there a free trial?

**Answer**: Yes! You can test My Desk for 30 days completely free. Just register!
Learn more at [Free Trial](docId\:CdRb6S8_WLZ-6hgthFKmv). 
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### 8 - 🛠️ Do I need an IT team to get started?

 **Answer:** Nope. Setup is quick and simple, and our support team is here to help if needed.
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### 9 - 📝 Can different departments use it?

 **Answer**: Definitely. Each department can have its own workflows, SLAs, and dashboards.
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### 10 - 🌍 Will AI replace human agents?

 **Answer**: Not at all. AI helps speed things up, automate tasks, and reduce repetitive work—but your team stays in charge.
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### 11 - 🔄 Does it work with WhatsApp and chatbots?

 **Answer**: Yes! My Desk supports omnichannel service, including WhatsApp and chatbot integrations.
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### 12 - 📩 What if I run into issues or have questions? 

**Answer**: You’ll have access to:

- Step-by-step guides and tutorials for admins, agents, and requesters
- Email support: support\@run2biz.com
- Terms of use, privacy policy, and data compliance documentation
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