---
title: Tickets
slug: mydesken/tickets
icon: {"lucideIcon":"TicketCheck"}
createdAt: 2024-12-09T18:57:22.842Z
---

<font color="#2166AE">**Administrator** </font>        <font color="#0F766E">**Attendant**</font>         <font color="#C2410C">**Applicant**  </font>

![](https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/tNfJTu7hTgI0ZvTNp8w6s_11-titulo-tickets.gif)

A ticket is a service request made by the user. Each service offered in the portfolio generates a different ticket. Open tickets are displayed to the support agent, who can complete the request using the information entered by the user.

This section is organized into five pages. Access each one through the left sidebar menu or by clicking directly on the links below:



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&#x20; **📋** [Listing Tickets](docId\:AHqtvUoRKX0-Zdoyw4E7r)

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View all available tickets, filter by status, search, and track the progress of each request.
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&#x20;🎧 [Answer a ticket](docId:9UqwRuNqFhGjBX4HEGS-7)

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Learn how to capture, delegate, suspend, reclassify, and close a support ticket.
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🗂️ [My tickets](docId\:uqOez49Kc3upfJZvTA2mA)

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View and track all the tickets you've opened, with filters by status and access to the complete history.
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➕ [Creating a ticket](docId:7xB9aRgqnVT1TxYs8dED4)

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Learn the step-by-step process for opening a new ticket from the Experience Center.
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🔗 [Subticket](docId:00vUG2DKH1DCk0EyClWWp)

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Learn how to create and manage sub-tickets linked to a main ticket.
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