Canceling Problem
This functionality allows canceling a problem previously registered.
Before getting started
It is necessary to register previously a problem.
Procedure
- Access the main menu Processes > Problem Management > Problem;
- Find the problem registration you want to cancel, click on it, and then on "Open";
- Click on the area "Review and Closure" and then on the "Closure" tab;
- Select the "Canceled" option ;
- Select the Root Cause and Solution Category that best represent the scenario of cancellation a problem;
- In the "Closure" field, describe the details about the problem cancellation;
- Click on "Save and advance flow" or "Save and keep current task" to perform the operation.