Defining Service Continuity Policy
Continuity Registration is a process that passes through several phases. The first phase of this process, called Initiation, is where it is set the policy, scope, and IT service continuity project.
This functionality allows setting the policy.
The policy should define and communicate, as soon as possible, to all members of the organization involved or affected by the business continuity, to be aware of its responsibilities to support the IT Service Continuity Management (ITSCM) according to the objectives of the policy.
Before getting started
It assumes the existence of a defined service in a Portfolio and Catalog Management process;
It is necessary to first have registered the Continuity Registration;
It is necessary to have registered the threat and threat categories, both linked to each other;
It is also necessary to register the risk and risk category;
It is equally essential to have registered the automatic actions of the incident, request and procedure about the Event Management.
Procedure
- Access the functionality through the main menu Processes > Continuity Management > Continuity;
- Find the continuity you want to link the policy and click on "Advance";
- In Initiation, click on "Policy" and then on "Policy Registration";
- Complete the fields necessary (policy title, version, deadline, description and link the responsible for the policy);
- To attach some file, click on the tab "Attach" and then on "Add file" to link the file;
- Click on "Save".
What to do next
After defining the service continuity policy, it is necessary to execute the following action: register the continuity scope, being this action, part of the initiation phase of the complete registration of continuity.