Generating Reports - Service Level Management
Generate a report of SLA control
This report has the objective of presenting the deadlines of service request attendance.
- Access the functionality through the main menu Reports > Service Level Management > SLA Control;
- Set the filters as needed;
- Click on "Generate PDF" to create the report in PDF and/or on "Generate XLS" to create the report in Excel.
Generate a report of expired SLA control
This report has the objective of presenting the number of service requests, by priority, that is with the SLA expired.
- Access the functionality through the main menu Reports > Service Level Management > Control Report of Overdue SLA;
- Set the filters as needed;
- Click on "Generate PDF" to create the report in PDF and/or on "Generate XLS" to create the report in Excel.