Linking Service Level Agreement to CI Group
This functionality is intended to link an SLA to the configuration item group.
Before getting started
It is necessary to register previously the group of the configuration item and SLA.
Procedure
- Access the functionality through the main menu Processes > Configuration Management > CMDB;
- Search for the desired configuration item group;
- Click on the "Edit" button;
- In the "Service Level Agreement" field make the choice;
- Click on "Save".