---
title: Reactivating Suspended Ticket 
slug: workflow-en/reactivating-suspended-ticket
description: Learn how to reactivate a suspended ticket in the Ticket Management functionality. Ensure you have proper permissions to access and reactivate the ticket. Easily navigate to the Ticket Management functionality from the main menu, select the desired ticket
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality allows **reactivating a ticket suspended**.

## Before getting started

- [x] It is necessary to have permission to reactivate a ticket suspended.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket and select "**Reactivate**" in the menu options;
3. Confirm the reactivation of the ticket.