Low Code no Workflow e ESM
Using Low Code Projects in Tickets
Procedure
There are two ways to use Low Code forms in Tickets:
- To insert a form in the service request process:
- Create a Low Code form or edit an existing form;
- Click on the "Create template for portfolio" button and choose the type of page;
- Link the template to the request/incident;
- The template will be inserted into the service request or incident screen.
- To use a form during the resolution (steps) of the request/incident process flow:
- Select Task User;
- Link the Form to a step in the ITSM Flow on the "Interface" tab of a user task.
Using Low Code Applications in the Experience Center
Procedure
- Create a Low Code form or edit an existing form;
- In the "Identification" tab, check the option Display as Workflow widget;
- Link the form to an Experience Center;
- Select the form;
- Using the Experience Center to Enter Data.