Automatic Action via E-mail
This functionality is intended to program the automatic opening of a service request through E-mail.
It allows the Manager to add, change and delete automatic actions via E-mail.
Before getting started
The automatic creation via E-mail requires the previous registration of the automatic action of incident/request/procedure.
Procedure
- Access the functionality through the main menu System > Settings > Automatic Action Setting Via E-mail;
- Fill in the available fields;
- Click on "Save".