Knowledge Portal
The Knowledge Portal is one of the main screens of the 4biz solution. It aims to provide relevant information that enables operators (users or administrators) to understand how to apply specific knowledge.
It also allows operators to register new knowledge, keeping the portal dynamic and up-to-date.
Main Screen
- Folders: Displays folders accessible to the logged-in user for viewing their knowledge content.
- Service Portal: Clicking this option opens one of the product's main screens: the Service Portal (Smart Portal).
- System: Clicking this option allows access to the system.
- Logged-in User Identification: Clicking this displays options to change the password or log out.
- Search Field: Enables knowledge searches.
- Favorites: Knowledge items marked as favorites by the logged-in user.
- Liked: Knowledge items liked by the logged-in user.
- Recommended: Knowledge recommended to the user based on their most frequently accessed system functionalities.
Example: If a user frequently accesses the "Service Request" functionality, the system will recommend related knowledge when they enter the Knowledge Portal.
- Add Knowledge: Allows the logged-in user to register new knowledge in the Knowledge Base.
Secondary Screen
- Search field.
- List of found knowledge items.
- Displays filters to refine the initial search by selecting one of the options.
- List of found knowledge items.
Figure 2 - Search Result
After finding the desired knowledge, click the title to view its content.
- Document title.
- Icon to favorite the knowledge, adding it to the Knowledge Portal's main page.
- Icon to view which ITIL modules the knowledge is linked to.
- Icon to comment on the knowledge.
- Icon to print the knowledge.
- Folder and subfolder path (breadcrumb) to locate the knowledge.
- List to access knowledge versions.
- List of files attached to the knowledge.
- Knowledge content.
- Icons to like/unlike the knowledge.
- Number of comments, views, creator's name, and last modification date/time.
- Quantitative knowledge rating (1-5 stars).
- Field to register comments.
- List of related knowledge items.
- Icon to contribute to the organization's knowledge management by proposing new knowledge.
Figura 3 - Knowledge View